Our Reviews

Jules , my salesperson was super easy to work with! She made the deal easy and quick. The financial guy was also easy to work with and very honest! The service department was very friendly and willing to help me out with removing my speaker from from traded truck to my new truck. Awesome service Chevrolet Team at Randy Marion in West Jefferson North Carolina

Staff are very friendly and personable. Facility clean and welcoming. The selection was adequate for my needs. My salesman knew his stuff and was very willing to help.

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The staff were very professional from scheduling the service to the work performed.

Maintenance done right and timely.

Fast and friendly service. Highly recommend

They did a great job on my repair

Janet Duff is incredible. Got me scheduled and serviced quickly. The service team is excellent

Janet is very friendly and helpful.

In and out on time

Easy and simple, very honest people. My best experience ever buying a vehicle.

It was a good experience as buying a car is generally a difficult experience and in these unstable times it is even more difficult to know what to buy and who to buy from.

Service was awesome and Mr Larry Carroll is very professional and awesome to work with! Highly recommended this dealership with its service department!

Took a while (2 1/2 hours), but I knew that going in. Software was upgraded successfully. Personnel were friendly and courteous.

when first meeting Darryn Matkins, we were taken back with how young he was. As we progressed through purchasing our new vehicle, we quickly learned how intelligent, focused, and compassionate he truly is. He is definitely an asset to Randy Marion! We have purchased several vehicles in our lifetime, but undoubtedly, working with Darryn was the BEST experience!

As always, great service!

When I arrived I was taken care of immediately every one was very respectful and nice and helpful answered all my questions things were great

My name is Jessica Bynum. We were extremely satisfied with everyone at the dealership. Everyone that we came in contact with was very knowledgeable and helped us in any way they could. We are very, very satisfied with our purchase and will be coming back in the future. Thanks to everyone who helped us.

On time.

Everyone is very nice But I’ve called and responded to texts re replacement of side view mirror. First I made appointment to have it installed, drove 50 minutes to leave car overnight, then found out next day that replacement couldn’t be done as mirror had to be painted- an understandable miscommunication. So drove back from Valle Crucis 2 weeks later , land mirror replaced but upon arriving home , discovered a piece of the door behind the handle in the floorboard passenger side and a loud rattle in door . I have not heard from anyone when I called about issue.

charged me for my free oil change from GM

Thanks for sharing!!!!

professional hassle free purchase

Great service, like always. Thank you!

Absolutely excellent and professional service again as I continue to get from all the staff and excellent service manager Larry Carroll. I continue to highly recommend this dealership for any your sales or service!

Easy process

Pleasant and waited no time for service.

Larry Carroll was absolutely amazing during a tire install on our truck. After first install and it being satisfied with the ride we took back for adjustment and it was still a rough ride so he gave options and patiently and professionally dealt with the situation. A new set of tires were installed and we are so happy with the outcome. We can’t thank the entire service department enough for their courtesy, positive attitude and assistance during this whole process that could have been a nightmare. It will make us want to do business with them in the future for sure! Thanks so much!

Easy to set appointment. Courteous service advisors

Great team and excellent service

Nice to Deal witj

Service department professional and compassionate with my new truck malfunction. Repaired my truck quickly and efficiently.

Larry does great work he is very helpful and respectful and talks to you like you are human and I appreciate that very much he does all he can to help

Service staff were professional, prompt and took the extra time to review their work with me.

Everyone was very polite, and the service job was done well .Very pleased !

Love my new traverse

I ordered a bed cover not painted through the GM site. The local dealership hade it painted at a local business. My truck is Summit White, and the bed cover was painted white. The bed cover does not match up with my truck.

I had an appointment, but when I got there I was not in your system, even though I had several text messages and emails confirming my appointment. They did fit me in.

Larry service manager very professional. Represents your company very well

Friendly, thorough, timely

Excellent experience

Everyone was helpful and exceeded my expectations.

Larry was incredibly knowledgeable. I live out of town, but plan to be back

Everything was great except having to purchase the resistall package which my wife and I think is a rip off! Basically nothing for $1300? Why is this not an option?

Larry was very professional and had my vehicle done in a timely manner.

Always excellent service!

They got the job done that Boone couldn't. Thanks.

found us the car we wanted

Bob was super helpful in trying to locate me the right vehicle. Was lucky to have a good match arrive at your location. He was quick to respond and took care of everything. All I had to do was show up and sign papers. Truly the best experience and honestly the quickest I've ever experienced in the history of buying vehicles! Thanks to the Finance Manager for making the process easy and for his honesty in helping me make the best decisions! Thank You All!

Easy fitting

Great service and follow up

Quick and efficient-- Just waiting to see if more service is needed due to continual motor issues.

Janet Duff is a great representative. Always courteous and efficient at getting my truck in and serviced.

Excellent experience.

Always friendly and helpful and don't have yo wait long for service.

Last minute appointment, they gladly accommodated me, very polite , recommended things needing service, on top of it! Thanks, Janet Duff

Larry was able to get me in last minute and got all my work done fast.

I love coming to Randy Marion Chevrolet for all my service needs. They are very knowledgeable and reliable when it comes to my service needs.

A great experience and Larry Carroll is an exceptional service manager

Handled most everything online before coming to the dealership. Bob Garver worked with me and was very responsive and helpful in the process.

Friendly and fast service.

Outstanding leadership in Service Dept-kept abreast during process.Very pleased with personnel

Always great service, friendly, helpful people.

Everything went well. It was a pleasant experience. Good communication, seamless schedule, and execution of my service.

Found an oil leak, took care of it even though it was out of warranty. Had to wait for parts and was given a loaner for the duration. Great service.

Great service and prompt as usual!

service completed in timely manner

Great service team

SMOOTH Trusted Depeneble

Good

Excellent communication and service

Appointment was right on time. Fast, friendly, professional service. I'll be back

Janet Duff is Excellent with a capital E ! The service team always gets me in and out it a timely manner while doing superb service!

I really enjoyed the purchase experience from the salesmen to the financial person. This has by far been one of the easiest Truck purchase I have gone thru.

Service was fast service advisor was very helpful

You have an awesome staff that are always friendly and willing to help. I could not be more grateful. Randy Marion Chevrolet In West Jefferson is the only place for me to get my truck serviced and taken care of.

I was given a discount that I wasn't even aware of but the lady in service made sure that I got it I was very appreciative of that

Everyone was always helpful especially Brad Good experience. Service department is great. I would recommend to everybody

I called ahead and the vehicle was ready for a test drive when I got there. The process went extremely well and fast, I was in and out in two hours.

Customer service was excellent as always! Larry and Janet are awesome!

Bob Garver was great from the first time we came over and was very knowledgeable about our needs. Never once did we feel pressured. It has been a great experience from day one.

Very Professional Extremely polite. Workmanship is very Professional. Highly recommended

Oil change service and inspection completed in a very timely manner. Nice facility to wait on work too

Only had to wait about 30 minutes to have vehicle serviced. Staff was friendly and helpful.

Easy set up appointment online for service, arrived and Larry checked me in, went over everything with me, took good care of me, they were running a little behind getting my vehicle back to me but he took care of the situation. Comfortable waiting area, will be back. Thanks Larry

Great people there from front to the back the dealership G.M there Mr Josh Harolis great he is a leader great guy

Speedy great service

Excellent service

I called on a Monday to schedule a repair. I was offered an appointment that day! An AI bot answered my call. It (she) was very capable in gathering my information and making the appointment. I arrived and was quickly greeted by smiling faces. After the repairs began, I received several messages keeping me updated. The repairs were done and the work was effective. The vehicle was ready when expected. I am very satisfied with the results.

I was told I needed a new engine. I took my auto to an engine rebuilder and found I needed a spark plug, the thing that covers/plugs into the spark plug (forgot the name, starts with a C) and a thermostat. 4 weeks later and no more check engine light, it was not $15,000. Even the catalytic converter survived without issue. I will never come back, Larry Carroll.

Was very well pleased, the way everything went

Very quick and professional process. Great experience.

Friendly service advisors

Larry was great, helped me with others questions I had.

Brian Absher was very professional and knowledgeable.

Everyone is always extremely nice and helpful, and seem to take pride in their job. Larry is always great to work with! I highly recommend the dealership!

Larry was great thank you for much

It was good but the mechanic forgot to put my next mileage sticker in the windshield for my next oil change

Larry was great. Service was quick and efficient.

went in to see about appointment to get spare key fob remote programmed...Janet who was service rep that assisted me got my vehicle right in and the service tech greeted me and took care of programming remote in just a few minutes...these people friendly and take care of you!!!!!!!! will take my vehicle back when need service next time!!!

Terrible customer service in the service department. Zero communication between desk staff on customer vehicles. Leave a message and you will not get a call back. Lady was extremely rude. I do not have to put up with an attitude from some apparently minimum wage worker who does not understand customer retention. Tip: if your colleague tells me my oil change is free and you decided I owe $80, don't cop an attitude when I say "I thought it was free". I will never do business with Randy Marion again. I've purchased 3 cars (2 new) from this dealership in the last 6 yrs. Hopefully Randy Marion controls his employees better at other locations. Let that terrible service advisor know that this is her sole fault.

Larry and Tommy were very accommodating

I could not have been more pleased with my experience at Randy Marion GMC West Jefferson. Bob Garver was great to deal with on the purchase. Larry in parts and service was very helpful and kind helping me with the bed cover and Kevin in finance was also great. I highly recommend these folks you will not regret dealing with them.

Good experience. The price was higher than I expected.

Janet Duff was professional and got me checked in, kept me informed, and had my truck back to me in a timely manner. The entire staff at West Jefferson Randy Marion Chevrolet do a wonderful job each time I visit. I've purchased 3 trucks from this location as a result.

Janet Duff was very helpful and understanding about scheduling and explaining the recall for my truck.

Janet Duff was great, pricing different ties and giving me options, ! Very pleased!